fix computer keyboard

Troubleshooting Guide: How to Fix Keyboard Keys Not Working

Have you ever experienced the frustration of typing away on your computer only to find that certain keys on your keyboard are not responding? It can be incredibly annoying, hindering your productivity and slowing you down. A functional keyboard is crucial for efficient computer usage, whether writing an important document, chatting with friends, or playing your favorite games. If your keyboard keys are not working, here are a few troubleshooting steps you can follow to fix the issue. First, check for any physical damage or debris on the keyboard. Clean the keys and the keyboard surface using compressed air or a soft brush. Restart your computer as sometimes a simple reboot can resolve the problem. If the issue persists, try connecting the keyboard to a different USB port or try using it on another computer to determine if it’s a port or computer-specific issue. You can also try updating the keyboard driver or reinstalling it. If none of these steps work, you may need to consider replacing the keyboard or seeking professional assistance.

Basic Troubleshooting Steps

Step 1: Check for Physical Obstructions

Sometimes, the simplest solution is the most effective. Dust, debris, and dirt can accumulate over time and cause your keyboard keys to become unresponsive. Begin by turning off your computer and unplugging the keyboard. Turn the keyboard upside down and tap on the back to loosen any particles. Alternatively, you can use compressed air or a soft brush to clean the keys carefully. Ensure the keyboard is dry before reconnecting to your computer and testing the keys.

Step 2: Restart the Computer

A quick restart can work wonders in resolving temporary software glitches that may be causing the malfunctioning keys. Save your work, close all open programs, and restart your computer. After the reboot, check if the non-working keys are functioning properly. If the issue persists, proceed to the software-related solutions.

Software-Related Solutions

Step 3: Update Keyboard Drivers

Outdated keyboard drivers can lead to keyboard malfunctions. Updating your keyboard drivers can help resolve these issues. Press the Windows key + X and select “Device Manager.” Locate the “Keyboards” section, right-click on your keyboard, and choose “Update driver.” Windows will search for the latest driver version and install it if available. For macOS, click on the Apple menu, select “System Preferences,” and go to “Keyboard.” Choose the “Keyboard” tab and click on “Modifier Keys.” Finally, click on “Restore Defaults” and restart your computer.

Step 4: Remove and reinstall keyboard drivers 

If updating the drivers does not resolve the problem, uninstalling and reinstalling the keyboard drivers may be required. Follow the steps outlined above to open the Device Manager in Windows. Right-click your mouse and select “Uninstall device.” Windows will automatically restore the keyboard drivers after restarting your machine. For macOS, go to the previously mentioned “Keyboard” settings in System Preferences. Choose the “Keyboard” tab and then click “Set Up Bluetooth Keyboard.” Follow the on-screen instructions to reconnect your keyboard. 

Advanced Troubleshooting Techniques

Step 5: Perform a System Restore (Windows) or Time Machine Restore (macOS)

If the non-working keys issue persists, performing a system restore can help resolve software-related problems. In Windows, type “System Restore” in the search bar and select the corresponding option. Choose a restore point before the keyboard issue occurs, and follow the on-screen instructions to initiate the system restore process. Launch the Time Machine application for macOS, select a backup from before the problem started, and restore your system.

Step 6: Test the Keyboard on Another Device

Connect your keyboard to another computer or laptop to determine if the issue lies with your keyboard or the computer. If the keys function correctly on the other device, it suggests that the problem lies with your computer’s settings or software. Consider seeking professional help or exploring additional software troubleshooting options in such cases.

Hardware-Related Solutions

Step 7: Check the Connection and Cables

Loose or damaged connections can also cause keyboard keys to stop working. Ensure the keyboard cable is securely connected to the USB port or the wireless receiver is properly plugged in. If you’re using a wireless keyboard, try replacing the batteries. Additionally, inspect the cables for any signs of damage. Replace the cables or connect the keyboard to a different USB port if necessary.

Step 8: Replace the Keyboard

If all the above steps fail to fix the non-working keys, consider replacing your keyboard. Keyboards are prone to wear and tear over time, and some issues may be beyond repair. When purchasing a new keyboard, ensure it is compatible with your computer’s operating system and meets your personal preferences and typing needs.

Additional Tips and Precautions

Using an External Keyboard

You can use an external keyboard while troubleshooting or awaiting a replacement as a temporary workaround. Most external keyboards connect via USB or Bluetooth, offering a simple plug-and-play solution. Ensure compatibility with your computer’s operating system and consider factors such as keyboard layout, ergonomics, and key sensitivity when choosing an external keyboard.

Preventive Measures

To minimize the risk of future keyboard issues:

  1. Adopt a few preventive measures.
  2. Regularly clean your keyboard using compressed air or a soft brush to remove dust and debris.
  3. Keep your operating system and keyboard drivers up to date to ensure optimal performance and compatibility with the latest software updates.


A non-functioning keyboard can be a major annoyance, but with the right troubleshooting steps, you can often resolve the issue and restore your keyboard’s functionality. Are you frustrated with non-working keyboard keys hampering your productivity and causing unnecessary stress? 

At Tech Zones, we specialize in providing expert computer repair services, including fixing keyboard issues. Our team of skilled professionals deeply understands keyboard mechanics and software configurations, enabling us to diagnose and resolve any keyboard-related problems quickly. 

Whether cleaning and repairing your current keyboard or helping you select and set up a new one, we have the knowledge and expertise to ensure you have a fully functional keyboard that enhances your computing experience. Don’t let keyboard troubles hold you back any longer. Contact Tech Zones today and let us restore your keyboard to its optimal state, allowing you to type away easily and efficiently.

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